Terms & Conditions

All online orders can be returned for a full refund within 14 days of purchase. Damaged items will not be eligible for a refund unless there is a manufacturing issue. Goods must be returned in their original condition. We do not refund delivery fees on items sent or returned to us unless items are being returned due to a fault. If you are returning a faulty item, we will refund the full postage amount shown on the parcel, back on to the credit/debit card that you used to place the order online.

Please note that this does not apply where either:

( a ) the products sold are personalised or bespoke to you (such as engraved items or unstocked rings which are ordered in to size); or

( b ) for health and hygiene reasons earrings / pierced jewellery cannot be returned

What you need to do:

  • Place the items into their original presentation boxes and make sure the parcel is sealed securely in a tamper proof envelope.
  • Should you require insurance, we recommend Royal Mail Special Delivery. 1st Class & Recorded delivery does not cover jewellery if the parcel is lost or damaged.
  • We are not responsible for loss or damage of items when being returned.
  • For refunds: once we have assessed the items, the money will be put back on to the credit/debit card that was used to place the order online.

Lost/Undelivered Parcels

Please note that we cannot be held responsible for any post or packages delayed or lost by Royal Mail. In the event of late or non-delivery of your items please contact us and we will contact the courier used in order to track your package, you will be advised as to the status of your package as soon as we receive an update. In the event of a lost parcel, we can only offer a replacement or refund after the courier has confirmed the package as lost, which is usually between 4-5 weeks or longer depending on the courier.

We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control, if for whatever reason your delivery will be delayed we will contact you.

Please note:

  • delivery lead times are extended over public holidays.
  • if your order contains multiple items they may be dispatched direct from different suppliers, locations and/or at different times.